Refund policy

No Refunds

• As each urushiome piece is handcrafted and made to order, all sales are final.
• Refunds are not available once an order is placed and 24 hours have elapsed, as production will already have begun.

Order Changes & Cancellations

• You may request a cancellation or change (size, finish, shipping address, etc.) within 24 hours of placing your order by emailing contact.koseiart@gmail.com.
• After 24 hours, we cannot cancel or modify your order.

Defective or Damaged Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery at contact.koseiart@gmail.com with:
  • Order number
  • Description of the issue
  • Clear photos and videos showing the damage or defect
• We will review your claim on a case-by-case basis and, where appropriate, offer a replacement at no extra cost.

Replacement Conditions

• Replacements are subject to availability and verification of the defect.
• We reserve the right to request additional photos or return of the damaged item before issuing a replacement.

Customer Responsibility

• Please review all product details—descriptions, dimensions, finish options, and processing times—before placing your order.
• Custom orders cannot be refunded or exchanged for any reason other than verified defects or shipping damage.

Thank you for supporting artisanal craftsmanship. If you have any questions, please reach out to contact.urushiome@gmail.com.